Returns & Refunds

We want you to be happy with everything you buy from Fifth & Vermouth. If something isn’t right, here’s exactly how we’ll sort it out.

Our return window

You can return most items within 30 days of the day your order arrives. To be accepted, items need to be unused, in their original packaging, and in resaleable condition.

How to start a return

Email [email protected] or call 1-800-641-0339 with your order number and which items you’d like to send back. We’ll reply with a return authorization and the address to ship to — please don’t send anything before you’ve heard from us, as we can’t process unauthorised returns. 

Return shipping costs

For a change-of-mind return, you cover the cost of shipping the item back to us.

If your item arrived damaged, faulty, or simply isn’t what you ordered, send a photo with your email and we’ll arrange it.

Refunds

Once your return reaches us we’ll inspect it and email you either way. Approved refunds go back to your original payment method within 5–10 business days. Depending on your bank or card provider it can take a few more days to appear on your statement.

There is no restocking fee. What you paid for the item is what you get back.

Original shipping charges are refunded where the item was damaged, faulty, or sent in error.

Exchanges

If you’d rather swap an item than get a refund, say so when you email us and we’ll arrange the exchange directly. It’s usually quicker than returning and reordering.

Damaged or incorrect orders

Please tell us within 7 days of delivery and include a photo of the item and the packaging. We’ll replace it or refund it in full, including all shipping — whichever you’d prefer.

Cancelling an order

If your order hasn’t shipped yet, email or call us and we’ll cancel it and refund you in full. Once it’s shipped, it falls under the return process above.

Return Exceptions

We cannot complete returns on opened bitters and syrups. 

Still need help?

Email: [email protected] Phone: 1-800-641-0339

We’re a small Canadian team and we read every message. If something’s gone wrong with your order, tell us and we’ll make it right.

Last updated: 24 August 2026