Frequently Asked Questions
Do you have questions about our products or shipping? See answers to our most frequently asked questions about our bar tools, shipping and returns across Canada.
Frequently Asked Questions
What is the best way to wash my bar tools?
For most bar equipment including shakers, jiggers, and mixing glasses, we recommend that you handwash each item to reduce the chances of damage in the dishwasher. Some of our products are machine washable but will depend on the product. When it doubt, handwashing is safest.
I'm looking for wholesale pricing for my company.
We love meeting and working with new companies that are looking to carry our bar products. Please send us a message for more information.
I'm a restaurant owner that would like to inquire about industry pricing.
We love meeting and working with new companies that are looking to utilize our bar products. Please send us a message for more information.
Where do you ship, and how long does delivery take?
Everything ships from Canada to customers across the country.
Standard orders arrive within 10 business days, and most arrive sooner. Your exact shipping cost is shown in your cart before you pay. Full details are on our shipping information page.
Can I pick up my order in Calgary?
Yes. Local pickup is available in Calgary. If you have a question about pickup, call us at 1-800-641-0339 or send us a message.
What is your return policy?
You can return most items within 30 days of the day your order arrives, as long as they are unused and in their original packaging. There is no restocking fee.
If something arrives damaged or isn’t what you ordered, tell us within 7 days with a photo and we will replace it or refund it in full, including shipping. Read the full return and refund policy.
What cocktail shaker do professional bartenders use?
Most working bartenders use a two-piece Boston shaker: two metal tins that seal together. It is fast, holds a lot, and is easy to clean between drinks. Our stainless steel Boston shaker set holds 800 ml.
Cobbler shakers, with a built-in strainer, are popular at home because you don’t need a separate strainer. Compare every style in our cocktail shakers range, or read our guide to cocktail shakers.
Are your bar tools good enough for a professional bar?
Yes. We spend months testing new products in high-volume cocktail bars before we sell them. Our Professional Series bar tools are stainless steel and made for daily service. Bars and restaurants can apply for industry pricing.
Are your bar tools eco-friendly?
Our core bar tools are stainless steel, built to be used for years rather than replaced. If you want to cut single-use plastic behind the bar, we also carry reusable metal drinking straws.
Do your products have customer reviews?
Yes. We have more than 850 customer reviews on our site, many marked as verified buyers. You can read them on each product page and below on this page.
Featured Bar Tool Product Reviews
Very happy with quality and service.
Customer service was superior to any I have experienced.
The glass arrived and it was dirty and stained. Obviously was not a new glass. Tried washing it and scrubbing the ring away but didn’t come off. Can’t believe you sent me a used glass after I spent all that money on shipping. I should have purchased 4 then maybe would have got new glasses